Our top priority is on the health and safety of our employees, customers and community. We understand concerns about Coronavirus (COVID-19) are top of mind, and we want to share information about how we are responding and how it will affect business operations.
As of Monday, January 1st Rebuild Master Tech is still operating under normal business hours Mon-Fri 8am-6pm.
We will constantly assess how best to deploy our workforce while following both state and federal guidelines. In some cases, employees will work remotely and work hours shifted. We, therefore, suggest email be the primary method of communication for non-urgent issues in the coming weeks. However, we will be doing our best to answer calls but PLEASE LEAVE A MESSAGE if we aren't available, and we'll get back to you ASAP.
Our supply chain has both domestic and imported sources, and as Coronavirus spreads, we anticipate there could be disruption in material and component availability possibly affecting repair and sales lead-times. We will work through any disruptions as quickly as possible and communicate any unavoidable delays.
Also UPS has suspended all of their guaranteed service refunds for all service types due to Covid 19. So if your order had an expedited service that you paid for and the package does not come at the appropriate time, we can not guarantee a refund on the shipping.
Non-employee visitation should be kept to a minimum and should be limited to essential business purposes. Calling ahead is preferred.
We are also taking measures with our employees if any of them show any symptoms of any sickness that they stay home until there are cleared by a doctor. All of our parts are thoroughly cleaned. All of our parts sit a minimum of 24 hours with no contact after they are boxed up and sent out. On top of that we are cleaning all surfaces of 'high traffic' areas at our facility. From UPS: "Many people are asking the same question: is it safe to receive and handle a shipment? The WHO and CDC have stated that the likelihood of catching the COVID-19 virus by touching cardboard or other another shipping container is low".
As this is an unprecedented and ever-changing global situation, any change to those plans will be communicated. We appreciate your understanding, patience, and support in the coming weeks.
Thank you and stay safe,
CEO and President