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Returns and Refund Policy


Returns and Refund Policy


  •  RETURN POLICIES. Products purchased from RMT can be returned for a period of 30 days from date of invoice. (unless other arrangements have been made) In order for RMT to honor its return policy, the product must be in its original packing and condition, along with no broken seals or wrapping. If a product has been installed, under no circumstances will it qualify for the return policy. Once an order has been shipped, the Customer must follow the return procedure. A 20% restocking fee is applied to all returns. Customer is responsible for return shipping costs AND any original outbound shipping charges are non-refundable. Once the return has been received at RMT’s facility, we then inspect the quality and condition of the returned product. After the merchandise has been received it may take up to 14 business days to process the refund. Any Returns Accepted after the 30 days will only qualify for store credit only.


    1. Read the Return policies above thoroughly.

    2, Call into the customer support line to receive an RMA.

    3. Once a RMA email has been received, PRINT the email and pack the unit in a box with good packaging.

    4. Put Printed RMA email in box with part and seal box. Also write the RMA# on the outside of the box. 

    5. Ship the warranty to RMT for evaluation of unit with carrier of your choice.

    Returns to RMT can be sent to:
    RMT 6689 NW 16th Terr, Fort Lauderdale FL 33309.