Returns and Refund Policy
1. Regular Returns
Products purchased from RMT can be returned within 30 days from the date of shipment unless other arrangements have been made. To qualify for a return, the product must be in its original packaging and condition, with no broken seals or wrapping. Products that have been installed are not eligible for return. Once an order has been shipped, the customer must follow the return procedure. A 20% restocking fee is applied to all returns. This fee applies only to physical items in the order; core deposits are exempt from this fee. The customer is responsible for return shipping costs, and any original outbound shipping charges are non-refundable. Once the return is received at RMT’s facility, the product will be inspected. Processing of the refund may take up to 14 business days after receipt and validation of the returned merchandise.
Return instructions:
1. Read the Return policies above thoroughly.
2, Call/ email customer support line to receive an RMA Number.
3. Once a RMA email has been received, PRINT the email and pack the unit in a box with good packaging.
4. Put Printed RMA email in box with part and seal box. Also write the RMA# on the outside of the box.
5. Ship the warranty to RMT for evaluation of unit with carrier of your choice.
Returns to RMT can be sent to:
RMT 6689 NW 16th Terr, Fort Lauderdale FL 33309.
2. Warranty Returns
Customers who believe a part purchased from RMT is defective may return the part within 30 days of shipment. Warranty claims made after 30 days must go through the warranty process, and RMT will not issue refunds for warranty claims past this period. Upon receipt of the returned part, RMT will inspect it. If the warranty is deemed valid under our warranty policy, RMT will issue a full refund minus any initial shipping costs. If the warranty claim is deemed invalid, RMT will refund the order minus a 20% restocking fee, a 7.5% inspection fee, and any initial and return shipping costs. Processing of the refund may take up to 14 business days after receipt and validation of the returned merchandise.
3. IFR (In For Rebuild) Returns
Customers who purchased an IFR service, where they sent in their part for rebuilding, have two options for returning the part:
- Purchased the service by mistake or no longer need the part
- A valid warranty claim
Option 1: Purchased the Service by Mistake or No Longer Need the Part
To qualify for a return under this option, the customer must send in their part for a refund. The product must be in its original packaging and condition, with no broken seals or wrapping. Installed products are not eligible for return. Once an order has been shipped, the customer must follow the return procedure. A 20% restocking fee is applied to all returns, which only applies to physical items in the order; core deposits are exempt from this fee. The customer is responsible for return shipping costs, and any original outbound shipping charges are non-refundable. Once the return is received at RMT’s facility, the product will be inspected. Processing of the refund may take up to 14 business days after receipt and validation of the returned merchandise. In the rare event that the customer cannot return their part due to needing a core for their new replacement part, RMT will attempt to locate a core to ship to the customer, with shipping costs deducted from the refund. If the customer refuses to return the serviced part for a refund, RMT will charge a 40% fee on the refund. This must be accompanied by a service note from an ASE/Bosch certified shop stating that the part is defective and detailing the defect. Processing of the refund may take up to 14 business days after receipt and validation of the sufficient note.
Option 2: A Valid Warranty Claim
Customers who believe an IFR part purchased from RMT is defective may return the part within 30 days of shipment. Warranty claims made after 30 days must go through the warranty process, and RMT will not issue refunds for warranty claims past this period. Upon receipt of the returned part, RMT will inspect it. If the warranty is deemed valid under our warranty policy, RMT will issue a full refund minus any initial shipping costs. If the warranty claim is deemed invalid, RMT will refund the order minus a 20% restocking fee, a 7.5% inspection fee, and any initial and return shipping costs. Processing of the refund may take up to 14 business days after receipt and validation of the returned merchandise. If the customer refuses to return the serviced part for a refund, RMT will charge a 40% fee on the refund. This must be accompanied by a service note from an ASE/Bosch certified shop stating that the part is defective and detailing the defect. Processing of the refund may take up to 14 business days after receipt and validation of the sufficient note