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Terms & Conditions
Terms & Conditions
Read this document (the “Release of Liability”) carefully. This release agreement will affect your legal rights and will limit or eliminate your ability to bring a future lawsuit against Rebuild Master Tech, Inc.
I, the Buyer, understand and appreciate that Rebuild Master Tech (“Seller”) services, reconditions and rebuilds sometimes decades-old automotive parts, that unless otherwise specified these parts are not in new condition when purchased from Rebuild Master Tech, Inc. that these serviced, reconditioned and/or rebuilt parts are covered under the Warranty specified in the Terms and Conditions.
I, the Buyer, do hereby agree that Rebuild Master Tech. has no control over the installation and use of the parts once sold. I also understand that Rebuild Master Tech, Inc. and/or Mercedes Master Tech, Inc. highly recommends that certified professionals install all parts that it sells. I, the Buyer, agree that I rely on my own skill and judgment in evaluating the installation of parts bought from Rebuild Master Tech, Inc., and I agree that I am solely responsible for the part’s use.
I, the Buyer, agree to hold the Seller (Rebuild Master Tech, Inc.) harmless from, and hereby assume the entire responsibility and liability for, any and all damage or injury of any kind or nature whatever, including death, as to all persons, whether Buyer's employees, agents or otherwise, and as to all property, including Buyer's own property, caused by, resulting from, arising out of, or occurring in connection with the use by Buyer or any other person, of any parts serviced by and or purchased from Rebuild Master Tech.
I, the Buyer, agree that if any person makes a claim for any damage or injury, including death, resulting from the use of the parts or services Buyer purchased from Seller, whether based upon Seller's alleged active or passive negligence, or based upon principles of product liability, or based upon any alleged breach of any statutory/contractual or common law duty or obligation Seller may have, I shall defend, indemnify and hold harmless Seller, its agents, servants and employees, from and against any and all loss, expense, damage or injury that Seller may sustain as a result of any such claim.
I, the Buyer, agree that this agreement shall be governed by the law of the state of Florida and that in the event of a dispute between Buyer and Seller that exclusive jurisdiction and venue of such dispute resides in the courts of the State of Florida to the exclusion of all other jurisdictions. Having read this agreement and knowing these facts and in consideration of Seller accepting my purchase, I, the Buyer, for myself and anyone entitled to act on my behalf, waive and release Rebuild Master Tech, Inc., its members, shareholders, officers and employees, from all claims or liabilities of any kind arising out of the installation and or use of parts sold and/or serviced by Rebuild Master Tech, even though that liability may arise out of the negligence or carelessness on the part of the Seller.
BY INSTALLING THE PART ON YOUR VEHICLE YOU ARE AGREEING, IN FULL TO ALL OF OUR POLICIES AS WELL AS THIS LIABILITY RELEASE. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS AND LIABILITY RELEASE, PLEASE RETURN THE PART UNUSED IMMEDIATELY FOR A REFUND.
14. Terms and Conditions of Sale
GENERAL. All orders for products supplied by Rebuild Master Tech, Inc. (“RMT”) shall be subject to these terms and conditions of sales. The Customer understands that they have agreed to these terms upon purchase of any item RMT offers. All transactions shall be governed by the internal laws of the State of Florida, without reference to its conflict of laws principles. The UN Convention on the International Sale of Goods shall not apply. No modifications hereto will be binding unless agreed to in writing by RMT.
- CUSTOMER. The term “Customer,” as used herein, means the distributor, resale dealer, original equipment manufacturer or first end-user Customer that purchases the RMT products.
- SHIPPING. RMT uses carrier UPS® or USPS® for all of its shipping services. All sales must be entered by 2:30 PM EST for same day shipping. If placed after 2:30 PM it will be shipped the following business day. All orders must be shipped to a physical address only. This excludes P.O. Boxes. Any and all orders placed on weekends (Saturday, Sunday and legal holidays) will be processed and shipped the following business day. All orders are shipped with signature on delivery to avoid fraud. The free shipping option only applies to UPS Ground® and to the Continental 48 states. This excludes the states of Alaska, Hawaii, and US territories including Puerto Rico, military base locations outside the Continental 48 states and the US Virgin Islands. With respect to all international sales, the Customer is responsible for customs fees and duties and RMT is not responsible for any delays, damaged or lost packages.
3.A LIMITED WARRANTY. ALL PRODUCTS ARE SOLD AS-IS, HOWEVER, ALL QUALIFIED PRODUCTS INCLUDE A LIMITED WARRANTY OF MERCHANTIBILITY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ARE EXPRESSLY DISCLAIMED BY RMT.
LIMITED WARRANTY (the “Warranty”):
- Who is covered by the Warranty: Original Customer of RMT, with proof of purchase.
- How Claimed: Customer must submit a request in writing to RMT with proof of purchase from RMT (the “Warranty Claim”).
- Length of Warranty: Three (3) years from date of purchase (the “Term”), at which time it will expire.
- What is covered by the Warranty:
- What is not covered by the Warranty:
- WEAR AND TEAR OF PRODUCT/PART INCLUDING BUT NOT LIMITED TO ALL WEAR ITEMS, INCLUDING OIL SEAL(S), BUSHING(S), BEARING(S), AIR BELLOW(S), NOISES, BROKEN BOLT(S), AND QUALITY OF CORE.
- ANY PART IN A PRODUCT OR ANY INGREDIENT CONTAINED IN A PRODUCT REQUIRES REPLACEMENT OR REPAIR THROUGH ROUTINE USAGE OR WEAR AND TEAR.
- ANY ITEM DETERMINED IN RMT’S DISCRETION NOT TO QUALIFY FOR THE LIMITED WARRANTY, INCLUDING THE EXCLUSIONS SET FORTH IN SECTION 3.C.
- Responsibilities of the consumer to maintain right to Warranty: Customer must provide notice in writing, along with proof of purchase, within ten (10) days of Customer’s discovery of the issue triggering the Warranty Claim. Customer shall not initiate a chargeback in connection with the product/item/part; initiation of such chargeback will immediately void the Warranty. Customer is responsible for shipping and labor costs. RMT shall not cover the cost of any installer’s labor. Maintenance, repairs or other service provided on or to the RMT part(s) can be performed by any person, however, damage caused to the RMT part(s) by you or any non-authorized third party may void the Limited Warranty. RMT recommends that all work on the RMT part(s) or products be performed by ASE certified technicians. Additional terms are set forth below in Section 3.B and 3.C.
- Responsibilities of RMT: RMT shall inspect the product received under the Warranty Claim. In the event that a product proves to qualify under the Warranty, RMT’s sole obligation shall be, at its option, to repair or replace the product (the “Warranty Repair”). If the Customer’s part is determined to qualify under the Warranty but cannot be repaired, as determined in RMT’s sole discretion, RMT will refund the part in full but shall not refund any other fees including shipping. If it is determined in RMT’s sole reasonable discretion that nothing is wrong with the product in any way, then RMT will refund the Warranty Deposit less seven and a half percent (7.5%) for handling and inspection, as well the shipping costs (if RMT supplied the return shipping label).
3.B. ADDITIONAL WARRANTY TERMS.
THIS WARRANTY TAKES THE PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH ARE HEREBY DISCLAIMED AND EXCLUDED BY RMT, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OF USE AND ALL OBLIGATIONS OR LIABILITIES ON THE PART OF RMT FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE, REPAIR OR PERFORMANCE OF THE PRODUCTS.
THIS WARRANTY IS INTENDED SOLELY FOR THE BENEFIT OF THE CUSTOMER AND DOES NOT APPLY TO ANY THIRD PARTY. ALL CLAIMS MUST BE MADE BY THE CUSTOMER, IN WRITING, AND MAY NOT BE MADE BY ANY THIRD PARTY. THIS WARRANTY MAY NOT BE TRANSFERRED OR ASSIGNED, IN WHOLE OR IN PART, BY THE CUSTOMER FOR ANY REASON WHATSOEVER. ANY SUCH ATTEMPTED TRANSFER OR ASSIGNMENT SHALL BE NULL AND VOID. PROOF OF PURCHASE MUST BE SENT IN TOGETHER WITH THE WARRANTY REQUEST.
DECISIONS ABOUT APPLICABILITY OF THE WARRANTY ARE IN THE DISCRETION OF RMT AND ARE FINAL. THERE ARE NO APPEALS AS TO ANY DECISION BY RMT REGARDING THE WARRANTY.
COMPRESSORS: in order to guarantee performance, all of the instructions must be carefully adhered to.so as to avoid subsequent costs and damages, please ensure that the following requirements are met:
(a) the relay has to be new and unused;
(b) the system has to be absolutely sealed (not leaking);
(c) the air intake hose must not be leaking or have a bad o-ring or any other defective component;
(d) do not use any other electrical plug for the parts except the one from your car. If a part (valve or compressor) breaks because of wrong polarity or wrong electrical voltage, SUCH IS NOT COVERED BY THE WARRANTY and is expressly excluded.
(e) always make sure that the compressor is not running too long. More than two (2) minutes of runtime is a sign of over working the compressor, risking it to burn out.
In the event that a product proves to qualify under the Warranty, RMT’s sole obligation shall be, at its option, to repair or replace the product (the “Warranty Repair”). The Warranty Repair will be shipped back to Customer F.O.B. RMT’s facilities, freight prepaid by RMT only in the Continental 48 states. Repair or replacement shipments to Hawaii and Alaska as well as territories, including Puerto Rico, military locations outside the Continental 48 states, and the US Virgin Islands are excluded. If the Customer is located outside the Continental 48 states, including the states of Alaska, and Hawaii and territories including Puerto Rico, military bases outside the Continental 48 states and the US Virgin Islands the Customer is responsible for freight charges for the repaired or replacement product. If the Customer is located in any other country besides the USA, the Customer is responsible for the Freight Charges of the repaired or replacement product. Defective parts shall be sent to RMT by Customer freight prepaid.
If the Customer cannot send in the defective part, the other option is to pay in advance to RMT a one-hundred percent (100%) deposit and the freight charges to ship a replacement part from RMT stock to Customer (“Warranty Replacement”). Customer has sixty (60) business days from date of shipment of the Warranty Replacement order to ship back the part. If the Customer’s part qualifying for the Warranty Claim is returned after the expiration of the sixty (60) day period, no refund will be issued. Once the Customer’s part is returned, RMT will only refund the advance payment of the Warranty Replacement, as explained above, if the part does in fact qualify for the Warranty. If the part is not an RMT part or is completely unusable (such as in an accident, incorrect installation, etc) no refund will be issued to the Customer. If the part has a non valid claim outcome, and has a warranty solution of "no Problem Found" RMT reservers the right to Refund the depsot minues a 7.5% insecpation fee and to deduct return shipping costs if shipped using an RMT provided label. Only applies to orders within 6 months of purchase.
Upon inspection if the Warranty Claim is declined or denied, the Customer will have the option of purchasing a new part, or the Customer can pay the return shipping costs to get the original part sent back to the Customer, as well as a seven and a half percent (7.5%) inspection fee on the retail cost of the part itself only (no core charge, taxes, or shipping costs).
RMT will not issue a refund for the part nor for the freight costs back to RMT.
No employee, agent, or representative of RMT has the authority to waive, alter, vary, or add to the terms hereof without the prior written approval of an officer of RMT. It is expressly agreed that (a) this agreement constitutes the final expression of the parties’ understanding with respect to the Warranty and (b) this agreement is a complete and exclusive statement of the terms of the Warranty.
3.C. WARRANTY EXCLUSIONS. PLEASE CAREFULLY READ THE TECHNICAL INSERT ENCLOSED WITH ALL SHIPMENTS FOR THE PARTS, ESPECIALLY FOR COMPRESSORS! RMT SHALL HAVE NO OBLIGATION UNDER THE WARRANTY SET FORTH ABOVE IN THE EVENT THAT:
1. THE CUSTOMER FAILS, WITHIN THE WARRANTY PERIOD TO NOTIFY RMT IN WRITING AND PROVIDE RMT WITH EVIDENCE SATISFACTORY TO RMT OF THE ALLEGED DEFECT WITHIN TEN (10) DAYS AFTER IT BECOMES KNOWN TO THE CUSTOMER.
2. AFTER INSPECTION OF A PRODUCT, RMT DETERMINES, IN ITS SOLE DISCRETION, THAT THE PRODUCT DOES NOT QUALIFY UNDER THE WARRANTY. THIS INCLUDES BUT NOT LIMITED TO; 1. ANY FLUID THAT DOES NOT BELONG TO THE SYSTEM. 2. ANOTHER LEAK IN THE SYSTEM (LEAKING AIR BLADDERS, OR AIR LINES IN THE SYSTEM ARE LEAKING) IS CAUSING THE RMT PRODUCT TO FAIL CAUSING UNITS SUCH AS AN AIR SUSPENSION COMPRESSOR TO OVER WORK AND BURN OUT THE MOTOR. 3. IMPROPER INSTALLATION OF THE PRODUCT. 4. IMPROPER USE OF THE PART. 5. NOT PROPERLY CONNECTING THE CONNECTORS, SUCH AS REVERSE POLARITY, WRONG PLUGS, AND AFTERMARKET PLUGS. 6. FUSES BEING BLOWN / BURNT OUT DUE TO NOT REPLACING THE RELAY. 7. ANY INTERNAL OIL LEAK IN STRUT / SHOCK; 8. FAILURE OF CUSTOMER TO USE ASE CERTIFIED TECHNICIANS FOR INSTALLATION.3. THE PART/PRODUCT SHOWS WEAR AND TEAR THROUGH USE, as outlined in part in section 3.A. above
4. ANY PART IN A PRODUCT OR ANY INGREDIENT CONTAINED IN A PRODUCT REQUIRES REPLACEMENT OR REPAIR THROUGH ROUTINE USAGE OR WEAR AND TEAR
5. THE PRODUCT IS NOT MAINTAINED OR USED IN ACCORDANCE WITH RMT’S APPLICABLE OPERATING AND/OR MAINTENANCE MANUALS, WHETHER BY THE CUSTOMER OR ANY THIRD PARTY;
6. A PRODUCT HAS BEEN SUBJECT TO MISUSE, MISAPPLICATION, NEGLIGENCE, NEGLECT (INCLUDING, BUT NOT LIMITED TO, IMPROPER MAINTENANCE OR STORAGE), ACCIDENT, CATASTROPHE, IMPROPER INSTALLATION, MODIFICATION, ADJUSTMENT, REPAIR OR LUBRICATION, WHETHER BY THE CUSTOMER OR ANY THIRD PARTY, WITHOUT THE PRIOR WRITTEN CONSENT OF RMT. MISUSE SHALL INCLUDE, BUT NOT BE LIMITED TO, DETERIORATION IN A PRODUCT DUE TO CHEMICAL ACTION AND WEAR CAUSED BY THE PRESENCE OR USE OF ABRASIVE MATERIALS OR OTHER MATERIALS NOT RECOMMENDED BY THE MANUFACTURER OR RMT. RMT recommends that all work on the RMT part(s) or products be performed by ASE certified technicians.
7. THE SYSTEM INTO WHICH THE PRODUCT BECOMES INCORPORATED IS NOT COMPATIBLE WITH THE PRODUCT, OR IT IS NOT FREE FROM CRITICAL SPEED OR TORSIONAL OR OTHER TYPE OF VIBRATION WITHIN THE SPECIFIED OPERATING RANGE, NO MATTER HOW INDUCED; OR
8. THE TRANSMITTED CAPACITIES AND LOADS ARE NOT WITHIN THE PUBLISHED CAPACITY OR LOAD LIMITS FOR THE UNIT SOLD.
9. ITEMS MANUFACTURED BY OTHER PARTIES BUT INSTALLED IN OR AFFIXED TO RMT’S PRODUCTS ARE NOT WARRANTED BY RMT AND BEAR ONLY THOSE WARRANTIES, EXPRESS OR IMPLIED, WHICH ARE GIVEN BY THE MANUFACTURER OF SUCH ITEMS, IF ANY.
10. THE VEHICLE THE PART IS GOING INTO IS FOR ANY TYPE OF COMMERCIAL USE, THIS INCLUDES RENTALS, CHAUFFEUR, AND DELIVERY SERVICES.
11. IN THE EVENT THAT THE PURCHASER INITIATES ANY CHARGEBACK, DISPUTE, CLAIM, OR ANY FORM OF CHALLENGE AGAINST THE PAYMENT OF A SALES ORDER—REGARDLESS OF THE NATURE OR AMOUNT—ALL WARRANTIES ASSOCIATED WITH THAT SALES ORDER SHALL BE IMMEDIATELY AND IRREVOCABLY VOIDED.
3.D. WARRANTY ADJUSTMENT AFTER CLAIM.
As outlined in section A, some RMT products are backed by a Limited Warranty, subject to the terms set forth herein and in section 3.A, B, C.
Modification After Warranty Claim: In the event that a Warranty Claim is made and fulfilled under the Limited Warranty, the future warranty coverage for the Warranty Repair be a Limited One-Year Warranty. This modified warranty coverage commences on the date the Warranty Repair is completed and shipped and extends for a period of one year, covering defects in material and workmanship of the replaced or repaired part only. Scope of Modified Warranty: The Limited One-Year Warranty following a claim under the Limited Warranty ensures continued protection against defects in material and workmanship of the Warranty Repair. This coverage is subject to the same terms and conditions as the Limited Warranty Set forth in Sections 3A, 3B and 3C, with the duration of coverage being the sole difference. Further Claims: Any further claims made during the Limited One-Year Warranty period will be handled in accordance with the terms and conditions applicable to the Limited One-Year Warranty. This includes, but is not limited to, the process for making a claim, exclusions from coverage, and the remedies available to the claimant.
- MODIFICATIONS. RMT reserves the right, without notice to the Customer, to (a) change the specifications of any product, (b) improve a product in any manner that RMT deems necessary or appropriate and (c) discontinue the manufacture of any product.
- PURCHASE ORDERS. The Customer will submit purchase orders for the products to RMT in writing, whether by mail, internet or telefax, which shall set forth, at a minimum: (a) an identification of the products ordered, (b) prices for such products, (c) quantities, (d) requested delivery dates and (e) shipping instructions and shipping addresses.
- ACCEPTANCE OF ORDERS. All purchase orders received from the Customer are subject to acceptance by RMT in writing.
- MODIFICATION OF ORDERS. No accepted purchase order shall be modified or canceled except upon the written agreement of RMT and the Customer. Mutually agreed cancellations shall be subject to reasonable charges based upon expenses already incurred by RMT and commitments made by RMT. Mutually agreed change orders shall be subject to all provisions of these Terms and Conditions of Sale.
- PRICE INCREASES. RMT may increase and / or decrease its prices without notice to the Customer. Increased prices for products shall not apply to purchase orders accepted prior to the effective date of the price increase unless such orders provide for delivery more than thirty (30) days after the date of acceptance of the order.
- PRICING AND DELIVERY TERMS. All products are delivered F.O.B. RMT’s warehouse facility in Florida, or such other facility as RMT may designate. Orders are then shipped per Customer's shipping instructions as set forth in Customer's purchase order.
- CATALOG PRICING DOES NOT INCLUDE SHIPPING, HANDLING AND TAXES. Once delivered to a common carrier of the Customer's choosing [or of RMT’s choosing if Customer has failed to specify a common carrier on or before five (5) days prior to the requested delivery date] RMT, shall have no further responsibility for the products and all risk of damage, loss or delay shall pass to the Customer. A handling fee shall be added to freight costs by RMT to cover the cost of having to pay the carrier. The Customer has the option of shipping collect with our carrier or the carrier of its choice.
- PAYMENT TERMS. All orders will be shipped either prepaid by the Customer, unless the Customer has established a previously approved credit line. WHETHER BY PHONE, OUR WEBSITE, OR OUR EBAY STORE, YOU ARE HEREBY GIVING RMT FULL AUTORIZATION TO CHARGE YOUR CREDIT / DEBIT CARD. If RMT approves a credit line for the Customer, all payments shall be due within thirty (30) days of the date of the invoice. If any invoice is not paid in full within such thirty (30) day period, then finance charges shall be assessed at the rate of one and one-half percent (1.5%) per month (eighteen percent (18%) per year). If such rate is deemed to be usurious at any time, it shall be reduced to the maximum rate permitted by applicable law. RMT may stop or withhold shipment of products if the Customer does not fulfill its payment obligations. If RMT is insecure about payment for any reason, RMT may require full or partial payment in advance and as a condition to the continuation of its delivery of products.
- SECURITY INTEREST. Unless and until the products are paid for in full, RMT reserves a security interest in them to secure the unpaid balance of the purchase price. The Customer hereby grants to RMT a power of attorney, coupled with an interest, to execute and file on behalf of the Customer all necessary financing statements and other documents required or appropriate to protect the security interest granted herein.
- ACCEPTANCE OF PRODUCTS. The Customer will conduct any incoming inspection tests as soon as possible upon arrival of the products, but in no event later than ten (10) days after the date of receipt. Any products not rejected by written notice to RMT within such period shall be deemed accepted by the Customer. RMT shall not be liable for any additional costs, expenses or damages incurred by the Customer, directly or indirectly, as a result of any shortage, damage or discrepancy in a shipment.
- LIMITATION OF REMEDIES.
- RMT SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DELAY IN FURNISHING THE CUSTOMER WITH PRODUCTS.
- IN NO EVENT SHALL RMT’S LIABILITY INCLUDE ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OR ATTORNEYS’ FEES, EVEN IF RMT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE.
- MADE-TO-ORDER PRODUCTS. RMT reserves the right to revoke and amend any price quotations offered to the Customer for made-to-order products, provided that such price quotations have not been accepted by the Customer prior to the date of revocation or amendment.
- DIES, TOOLS AND EQUIPMENT. Charges incurred by the Customer for dies, tools and other equipment shall not confer ownership or the right to possession therein by the Customer. All such dies, tools and equipment shall remain the property of RMT, and RMT shall have the exclusive right to possession thereof. RMT shall maintain such tools and equipment in good working order.
- REGULATORY LAWS AND STANDARDS. RMT makes no representation that its products conform to federal, state, or local laws, ordinances, regulations, codes or standards of the USA or any other country, except as may be otherwise agreed to in writing by RMT.
- SIZES AND WEIGHTS. RMT’s products are made only in the sizes and to the specifications set forth in its catalogs and other literature. If any alteration is requested, such altered product will be treated as a made-to-order item. RMT assumes no responsibility for typographical errors which may appear in its catalogs or literature and cannot accept alteration charges caused by such errors. Since weights shown in RMT’s catalogs are approximate, they cannot be used in determining freight allowances set forth in its catalogs and other literature. Freight allowances will be determined at the time of shipment and shall be based on actual shipping weight.
- SYSTEM DESIGN. Responsibility for system design to ensure proper use and application of RMT’s products within their published specifications and ratings rests solely with the Customer. This includes, but is not limited to, an analysis of loads or capacities, regardless of how induced.
- ACCEPTANCE OF TERMS. When the Customer purchases an RMT product, the Customer is agreeing to the Terms and Conditions in full. Every product is sent with a digital (via email if applicable) and physical copy of the Terms and Conditions of Sale. If the Customer does not agree with the Terms and Conditions of Sale, Customer has the choice of sending the product back for a refund (Customer is responsible for shipping costs) with a 20% restocking fee. The Customer accepts these terms and conditions by installing the RMT part and/ or by clicking or tapping the checkbox at the end of the checkout page on the RMT website with the label “Yes, I agree with the terms and conditions”.
- RETURN POLICIES. Products purchased from RMT can be returned for a period of 30 days from the date of invoice. (unless other arrangements have been made) In order for RMT to honor its return policy, the product must be in its original packing and condition, along with no broken seals or wrapping. If a product has been installed, under no circumstances will it qualify for the return policy. Once an order has been shipped, the Customer must follow the return procedure. A 20% restocking fee is applied to all returns. Customer is responsible for return shipping costs AND any original outbound shipping charges are non-refundable. Once the return has been received at RMT’s facility, we then inspect the quality and condition of the returned product. After the merchandise has been received it may take up to 14 business days to process the refund. Any Returns Accepted after the 30 days will only qualify for store credit only. For wholesale purchases made with American Express please note that a 3% fee will be deducted from any refund to cover the Amex credit card fee
- LIABILITY RELEASE. Read this document (the “Release of Liability”) carefully. This release agreement will affect your legal rights and will limit or eliminate your ability to bring a future lawsuit against RMT. The Customer understands and appreciate that RMT services, reconditions and rebuilds sometimes decades-old automotive parts, that unless otherwise specified these parts are not in new condition when purchases from RMT, that these serviced, reconditioned and / or rebuilt parts are covered under the Warranty specified in the Terms and Conditions. The Customer, do hereby agree that RMT has no control over the installation and use of the parts once sold. I also understand that RMT highly recommends that certified professionals install all parts that it sells. The Customer agrees that they rely on their own skill and judgment in evaluating the installation of parts bought from RMT and agree that the Buyer is solely responsible for the part’s use. The Customer agrees to hold RMT harmless from, and hereby assume the entire responsibility and liability for, and all damage or injury of any kind or nature whatever, including death, as to all persons, whether Customer’s employees, agents, or otherwise, and as to all property, including Customer’s own property, caused by, resulting from, arising out of, or occurring in connection with the use by Customer or any other person, of any parts serviced by and or purchased from RMT. The Customer agrees that if any person makes a claim for any damage or injury, including death, resulting from the use of the part(s) or service(s) Customer purchased from RMT, whether based upon RMT’s alleged active or passive negligence, or based upon principles of product liability, or based upon any alleged breach of any statutory / contractual or common law duty or obligation RMT may have, Customer shall defend, indemnify and hold harmless RMT, its agents, servants, and employees, from and against any and all loss, expense, damage, or injury RMT may sustain as a result of any such claim. The Customer agrees that this agreement shall be governed by the law of the State of Florida and that in the event of a dispute between Customer and RMT that exclusive jurisdiction and venue of such dispute resides in the courts of the State of Florida to the exclusion of all other jurisdictions. Having read this agreement and knowing these facts and in consideration of RMT accepting the Customer’s purchase. The Customer for themselves and anyone entitled to act on their behalf, waive and release RMT, its members, shareholders, officers, and employees, from all claims or liabilities of any kind arising out of the installation and or use of parts sold and / or serviced by RMT even though that liability may arise out of the negligence or carelessness on the part of RMT. By installing the part on the Customer’s vehicle, the Buyer is agreeing, in full to the terms and conditions as well as this liability release. If the Customer does not agree with the terms and conditions and liability release, please return the part unused for a refund.
- CORES & REFUNDS.
23.A. Eligibility for Core Refunds: Not all returned cores qualify for a refund. A core will be deemed ineligible for a full refund if it is found to have an internal oil leak, physical damage, missing parts, or any condition that renders it unbuildable. In such cases, we reserve the right to refuse a core refund.
23.B. Partial Refunds: We may, at our discretion, offer partial refunds for returned cores based on their condition. Each case will be evaluated individually to determine the feasibility of a partial refund.
23.C. Refund Processing Time: Refunds for cores are processed within 14 business days following their receipt by our team. The evaluation of cores is a meticulous process, conducted in the order they are received, to ensure a fair and thorough assessment. We strive to manage our labor costs effectively and kindly request that you refrain from making inquiries about core refunds during this 14-business-day period. This helps us to focus on processing refunds efficiently.
23.D. Inquiries: If more than 14 business days have passed and you have not received your refund, please do not hesitate to contact us for an update. Prior to this, we appreciate your patience and understanding, assuring you that we are working diligently to process your refund as swiftly as possible.
- LEGAL DISPUTES AND MEDIATION.
Governing Law: This Agreement and any disputes arising out of or related to the services or products provided by Rebuild Master Tech (RMT) shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
Agreement to Jurisdiction: The Buyer agrees that exclusive jurisdiction and venue for any legal disputes between the Buyer and Seller shall reside in the state and federal courts located within the State of Florida. This agreement excludes all other jurisdictions, ensuring that any legal proceedings are conducted within a familiar legal framework to both parties.
Mandatory Mediation: Prior to initiating any court case or trial, RMT requires that any legal dispute undergo mediation. Mediation is a structured, yet informal process that engages the parties in a confidential dialogue with the aid of a certified mediator—a neutral third party. This process is designed to facilitate the resolution of disputes by encouraging the parties to collaboratively develop a mutually acceptable and voluntary agreement.
Process and Outcome of Mediation: Mediation sessions are conducted with the goal of avoiding the expenses and stresses associated with a trial. During these sessions, parties will work with the mediator to explore potential resolutions. If an agreement is reached, the mediator will draft a document reflecting the consensus for all parties (and their attorneys, if represented) to sign, effectively resolving the dispute. Should the parties not reach an agreement, the mediation is deemed to have reached an "impasse," and the dispute will proceed to court as initially contemplated. The outcome, whether an agreement or an impasse, will be reported to the court, and the case will move forward accordingly.
Certification of Mediators: All mediators involved in the mediation process are trained and certified by the Supreme Court of the State of Florida, ensuring they meet the high standards required to facilitate dispute resolution.
Nature of Mediation: Mediation serves as a non-adversarial forum for dispute resolution. It is intended to provide a conducive environment for dialogue, guided by a mediator, to help the parties reach a settlement without the need for litigation.
25. In For Rebuild (IFR)
When purchasing our “In For Rebuild” service—either the “IFR Standard” or “IFR Plus” package—the following terms and conditions apply:
A. Rebuildable Unit Requirement
By selecting either the IFR Standard or IFR Plus service, the Customer agrees to send RMT a rebuildable part. If RMT determines, in its sole discretion, that the part is unrebuildable, the Customer is responsible for one of the following:
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Providing a rebuildable replacement unit; or
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Paying the return shipping cost to have the unrebuildable part sent back.
If RMT provided the original shipping label, its cost (as determined by the carrier) will be deducted from any applicable refund. Additionally, a $25.00 USD processing fee will apply for handling the unrebuildable part.
If no rebuildable part is sent and the Customer does not arrange for return shipping, RMT reserves the right to deduct applicable fees from any refund or dispose of the part after a holding period of 15 days.
B. IFR Plus – Expedited Processing
When purchasing IFR Plus, the Customer is additionally paying for:
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A faster queue placement ahead of IFR Standard orders.
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The cost of an expedited shipping label (typically UPS® Next Day Air or UPS® Next Day Air Saver within the USA).
If multiple IFR Plus orders for the same part are received, they will be processed on a First-In, First-Out (FIFO) basis.
Please Note: If the expedited shipping carrier (e.g., UPS®) fails to deliver on time, no refund—full or partial—will be issued for the IFR Plus fee.
RMT reserves the right to amend, update or otherwise change, at any time and without prior notice, any or all of the Terms & Conditions